Last Updated: August 2025
Disclaimer: In case of any discrepancy or difference, the English version of this Privacy Policy will prevail over any translations.
At EcoBasket, we value the trust you place in us and are committed to safeguarding your privacy. This Privacy Policy outlines how EcoBasket (operated by ecobasket.in, “we,” “our,” or “us”) collects, uses, shares, and processes your personal information through the website www.ecobasket.in, including its mobile version and other digital platforms (collectively referred to as the “Platform”).
By using our Platform, registering an account, or providing your information, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Platform.
1. Collection of Your Information
When you use our Platform, we collect and store personal information you provide voluntarily or automatically, including but not limited to:
- Name, phone number, email address, shipping/billing address
- Payment details (e.g., card details, UPI, etc.)
- Browsing behavior, IP address, browser type, device info, location
- Feedback, reviews, messages, and communications
- Content submitted via forms, surveys, or contests
- Interaction data on products viewed, cart activity, wishlists, etc.
Some services (e.g., placing orders, saving wishlists) may require account registration. Fields marked “required” are essential to deliver these services.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Personalize your shopping experience
- Improve our products, services, and user interface
- Send relevant offers and promotional communication
- Prevent fraud and enhance platform security
- Comply with legal obligations
We may analyze customer preferences, shopping behavior, and demographics for internal research and marketing purposes, including personalized product recommendations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
- Improve website functionality
- Remember login details and preferences
- Track website performance and traffic (via Google Analytics or others)
- Deliver personalized ads and content
Cookies do not store any personal data directly. You can manage cookie settings through your browser. Note that disabling cookies may impact your browsing experience.
To opt-out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
4. Sharing of Personal Information
We may share your data with:
- Our affiliates, service providers, and delivery/logistics partners
- Payment gateway and fraud detection systems
- Marketing, advertising, or analytics partners
- Regulatory or legal authorities (when required)
We ensure all partners maintain confidentiality and data protection standards. Your data will never be sold for commercial purposes without your consent.
In case of a business acquisition, merger, or restructuring, your data may be transferred to the new entity, subject to this Privacy Policy.
5. Payment Information
All payments on EcoBasket are processed through trusted, PCI-DSS compliant third-party payment gateways. We do not store your credit/debit card or UPI credentials on our servers.
6. Third-Party Links
Our Platform may contain links to third-party websites. These are provided for your convenience. We do not control or take responsibility for their content or privacy policies. Please review their privacy practices before sharing any personal data.
7. Data Security
We follow industry-standard security practices to protect your personal data. However, no system is entirely immune to risks. We advise you to safeguard your login credentials and notify us immediately if you suspect unauthorized access.
8. Children’s Privacy
Our Platform is not intended for children under 18 years. We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us so we can delete it.
9. Your Rights and Choices
You have the right to:
- Access and update your personal data
- Opt-out of non-essential communications
- Delete your account (subject to legal compliance)
- Withdraw consent (where applicable)
To exercise these rights, please contact us at: support@ecobasket.in
To manage promotional messages, visit:
Notification Preferences (if available)
10. Data Retention
We retain your personal data for as long as required to:
- Fulfill the purpose it was collected for
- Comply with legal obligations
- Resolve disputes or prevent fraud
Where possible, we may anonymize your data for research and analytics.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page along with the “Last Updated” date. Significant changes may also be communicated via email or Platform notifications.
12. Grievance Officer
In accordance with the Information Technology Act, 2000, the details of our Grievance Officer are:
EcoBasket (www.ecobasket.in)
60/89, Asarimar, North Street, Arasamoodu Junction,
Nagercoil, Tamil Nadu – 629003, India
📩 Email: support@ecobasket.in
📞 Phone: 07845762952
13. Contact Us
For any queries or concerns related to privacy, you may contact:
📩 support@ecobasket.in
📞 07845762952
🌐 Visit: https://www.ecobasket.in
