Last Updated: August 2025

At EcoBasket, we strive to ensure that all our customers are completely satisfied with their purchases. However, in rare cases where you receive a damaged product, we are happy to offer a refund—subject to the conditions outlined below.

Eligibility for Refund

Refunds are only applicable under the following condition:

• The product you received is damaged or defective at the time of delivery.

Mandatory Condition for Refund

To be eligible for a refund:

1. You must record a clear, unedited unboxing video from the moment the package is opened.
2. The video must clearly show:
   • The shipping label with your order details.
   • The unboxing process without any cuts or edits.
   • The damaged/defective product received.
3. The unboxing video must be sent to our WhatsApp number:
   📲 07845762952
4. The video must be shared on the same day of delivery.

📌 Refund requests without an unboxing video or shared after the day of delivery will not be accepted.

Refund Process

Once we receive your unboxing video:

• Our Customer Care Team will evaluate the video and verify the issue.
• If the claim is approved, a refund will be initiated within 7 business days to your original payment method.
• We may reach out to you for additional details or clarification if needed.

Important Notes

• Refunds are not applicable in cases where:
  • The product is no longer in its original condition.
  • No unboxing video is provided.
  • The video appears edited or incomplete.
  • The request is made after the delivery day.
• No exchange or return will be entertained in such cases.

Contact Us

If you have any questions regarding our refund policy, feel free to contact us:

📩 support@ecobasket.in
📞 07845762952
🌐 www.ecobasket.in