Air India plans to use artificial intelligence (AI) to make ticket booking more interactive and simple. By just providing the AI agent with their schedule, travelers can use the new eZ Booking function to fill out their information and reserve tickets on the company’s website. Air India appears to be rushing to integrate AI into its services, despite the fact that many experts have noted that AI agents are the IT industry’s future.
How Air India’s AI Agent for Booking Flights Operates
What is the airline’s new AI feature, and how does it want to streamline the online ticketing process? According to the company, eZ Booking functions as a travel advisor by listening to your needs and assisting you in creating a comprehensive itinerary based on the schedule. It is powered by “Agentic AI” capabilities.
For example, if you ask the AI agent, “give me the first flight from Delhi to Mumbai for tomorrow,” it will respond with results tailored to your requirements.
In order to provide the greatest results with the least amount of human intervention, Air India claims to be utilizing machine learning, natural language processing, and other automated technologies. When AI is used, travelers might change their plans if they’re not satisfied with the AI agent’s output. These can be completed by speech or text.
Air India will progressively make the AI capability available to its customers. Through the desktop version of the Air India website, the airline is launching the service exclusively for its Maharaja Club members. According to Air India, in the upcoming weeks, the eZ Booking functionality will be implemented on both the mobile website and mobile app.
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