Frequently Asked Questions
- How long does delivery take?
- Orders are typically delivered within 5–10 days.
- Can I cancel my order?
- No. Once an order is placed, it cannot be cancelled.
- What payment methods do you accept?
- We accept payments securely through Razorpay.
- How do I track my order?
- You can check your order status through your EcoBasket account/order page. Once your order is shipped, tracking details will be provided when available.
- What is your return policy?
- Returns are accepted only for damaged or defective products, subject to our unboxing-video proof requirements.
- Do you offer free shipping?
- Free shipping is available only when a promotional offer is running.
- How can I contact customer support?
- You can contact our customer support team through our Contact Us page. Please provide your contact details and query, and our team will get back to you.
- Do you offer Cash on Delivery (COD)?
- No. We currently accept online payments only through Razorpay.
- Are the products shown on the website exactly as they appear in the pictures?
- Product images are provided for reference. Actual product colour and appearance may vary slightly from the photographs due to lighting, photography, screen settings, and other factors. The product received may therefore have minor differences from the images shown on the website.
- Are all products in stock and available for purchase?
- Product availability is shown on the product page. If a product is out of stock, it will be marked accordingly and cannot be purchased.
- Can I change my delivery address after placing an order?
- You may request a change to your delivery address after placing an order. Address changes can be accommodated only if the order has not yet been shipped. Once the order has been shipped, we may not be able to change the delivery address.
- What should I do if I receive a damaged or defective product?
- Please contact us within 7 days of delivery if you receive a damaged or defective product. To be eligible for a return, you must provide a continuous, complete and unedited unboxing video, starting from the sealed package and clearly showing the outer package, shipping label, package condition, and the product while opening. The damage or defect should be clearly visible in the video. Returns are subject to verification and our return policy.
- Can I exchange a product for a different colour, design, or size?
- No. We currently do not offer exchanges for a different colour, design, or size.
- Do you have a minimum order value?
- No. There is no minimum order value.
- Will I receive an order confirmation after placing my order?
- Yes. After successfully placing your order, you will receive an order confirmation with your order details.
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