Returns & Refunds
Return Eligibility
EcoBasket accepts returns only where the product arrives damaged or defective, or there is another qualifying delivery issue (e.g. an incorrect or incomplete item), subject to applicable consumer protection law. Returns must be reported within 7 days of delivery.
Returns are not offered for change of mind, or for preferences such as size, colour, or style once the correct, undamaged item as ordered has been delivered.
Required Unboxing Video
To be eligible for a return, you must provide a video recording that:
- Is continuous and complete, filmed in a single unedited take from before the sealed package is opened through the entire unboxing.
- Clearly shows the package and the shipping label/package condition before opening.
- Clearly shows the product as it is being unpacked.
- Has no cuts, edits, splices, or other manipulation.
- Clearly shows the damage or defect being reported.
Return requests without this video, or with footage that has been cut or edited, cannot be accepted.
How to Request a Return
Contact our support team via the Contact Us page with your order number, a description of the issue, and your unboxing video.
Refunds
Once your return request and unboxing video have been reviewed and the issue confirmed, eligible orders are refunded to the original payment method via Razorpay, typically within 5-7 business days of approval. Returns are not refunded automatically — every request is reviewed against the criteria above before a refund is issued.
Non-Returnable Items
Opened food items, customized products, and items marked as final sale are not eligible for return unless the product received was damaged or defective, and the video evidence requirement above is met.