Skip to content
EcoBasket

Returns & Refunds

Placeholder content: This page uses generic template wording. Please review and replace it with your business's actual policy before launch — this content does not constitute legal advice.

Return Window

Most products are eligible for return within 7 days of delivery if unused, unwashed and in original packaging. Perishable items such as snacks and spices are not eligible for return once opened, unless the product received is damaged or defective.

How to Request a Return

Contact our support team via the Contact Us page with your order number and reason for return.

Refunds

Once your return is received and inspected, approved refunds are processed to the original payment method via Razorpay within 5-7 business days.

Non-Returnable Items

Opened food items, customized products and items marked as final sale are not eligible for return.